While ProteusThemes are 100% confident in the design quality and functionality of all our WordPress themes, we understand that sometimes things just don’t work out.
Please take a moment to familiarize yourself with our refund policy. It could save us both a lot of time in the unlikely eventuality that you are not satisfied with your purchase.
For themes sold over ThemeForest:
- For items sold on ThemeForest their refund policy applies.
- Moreover, we will issue a refund without asking questions for the following situations:
- The item was not downloaded yet.
- The item is not functioning as advertised AND you are within the first 30 days of the purchase of the item AND you have attempted to resolve your issue(s) with our support team.
For themes sold over ProteusThemes.com shop
We offer a 30 day money back guarantee on all of our products. Whether you have already contacted support to deal with any technical issue that you may encounter, or you simply decide that the purchase isn’t exactly what you want any more, just get in touch with us and we will be happy to offer a full refund.
Applies on ThemeForest and ProteusThemes.com shop
No refunds at all can be granted after 30 days of the original purchase.
By issuing a refund, you will no longer be entitled to contact support or use the product (the license code will become invalid and updates will not work).