Customer Support

Support By Expert WordPress and WooCommerce Developers & Designers

Support You Can Count On

Every day we are monitoring and answering your questions. And even though we’re a small team, our average response time is below 5 hours. And that’s assuming you need help beyond what our AI-powered chat can provide from the lower right corner of your browser window.

“Received excellent and lightning fast customer support!”

I purchased many WordPress themes from ProteusThemes and “Adrenaline” was one of the best purchases – its very clean and smooth working template. Nice to work with it. I made new web design for my travel/climbing club and this WordPress theme perfect fits to advertise this kind of business. After start working with WP theme got few questions and received excellent and lightning fast customer support!

Dainius Pilypas

Talk to Expert Developers

If you get stuck while building your website, we have extensive support documentation available or you can reach out to our developer team. In addition to decades of experience solving code problems, they’re super friendly. Found a bug? Let us know, and we’ll get right on it. Have a feature request? We like implementing great ideas!

“Support that has one goal: to help YOU!”

Excellent WordPress themes and support that has one goal: to help YOU!

Emmanuel Françoise

Receive Regular Updates

When WordPress, WooCommerce, PageBuilder, and other plugins test new beta features, we always prepare our WordPress themes in advance. This allows us to roll out an update quickly so your WordPress theme is always compatible and works perfectly.

“Very quick to setup and so easy to update.”

Really great result. Very quick to setup and so easy to update. Very happy customer

Josh Strawczynski

Access the How-to Articles

We have how-to articles for all of our WordPress themes, covering a wide range of questions and issues that have come up over the years. This saves you from having to search the Web for answers. You can also ask our chatbot — simply click on the red “chat with us” button in the lower-right corner of this browser window.

Follow a Step-by-Step Guide

Are you setting up a WordPress website for the first time? Fear not! All Proteus WordPress and WooCommerce themes have their own specific, in-depth theme documentation that will guide you through in a well-explained and interactive way — supplemented with videos and annotated screenshots.

“All I had to do was ask Proteus for help.”

I have sent requests to the support team for some pretty outlandish stuff, and they were always helpful. I had server issues causing the theme to not work properly, and all I had to do was ask Proteus for help. Awesome!!