When you pay with Apple Pay, we receive the email address from your Apple Pay contact details, so your order always has one, even if you didn’t type it in. If you have iCloud+, that can be a Hide My Email address: a random address Apple creates for you, such as [email protected].

We sent your receipt, download links, license key and account login to that address. Apple forwards everything sent to a Hide My Email address to your own email, usually the address of your Apple Account. So your purchase emails are probably already in your inbox, sent to an address you don’t recognize.

Find your purchase emails

1. Open the inbox of the email address you use for your Apple Account.
2. Search for ProteusThemes and FastSpring. Check your spam or junk folder too.
3. Look for these emails:
   • A payment confirmation from FastSpring, our payment provider, with your order reference. It starts with PRO, like PRO123456-1234-12345.
   • Your License Keys and Downloads, with your download links and license key.
   • [ProteusThemes] Login Details, if this was your first purchase with that address.

The address these emails were sent to is your Hide My Email address. If you paid on our Pricing page, the page you saw right after checkout also showed it.

Find your Hide My Email address

You can see all your Hide My Email addresses, and where Apple forwards them, in your Apple Account settings:

• iPhone or iPad: Go to Settings → [your name] → iCloud → Hide My Email. Forward To shows the address that receives the forwarded emails.
• Mac: Go to System Settings → [your name] → iCloud → Hide My Email. To see where the emails are forwarded, click the Options button in the lower-left corner, then click Change Forwarding Address.
• On the web: Sign in at icloud.com/icloudplus and select Hide My Email. You can search your addresses there.

Keep the address active. If you deactivate it, Apple stops forwarding our emails to you, including password reset emails for your ProteusThemes account.

To learn more, see Apple’s guide Set up and use Hide My Email in iCloud+.

Log in to your account

Your ProteusThemes account uses the same Hide My Email address. Log in to your ProteusThemes Dashboard with it. If you don’t have your password, reset it on our password-reset page. The reset email is forwarded to you like the others.

For your invoice, log in to the FastSpring account page with the Hide My Email address too. See Invoices, VAT invoices and subscriptions.

Use a different email address

If you’d rather use another email address for your purchase and account, forward one of your purchase emails to [email protected] from the address you want to use. We’ll move your purchase to that address.

Can’t find any of the emails? Email us at [email protected] with the date of your purchase and the theme you bought, and we’ll find your order. Never send us your card details.