Support is very important to us, but there are some rules you need to follow. Please read this carefully before creating a new ticket!
- Read the documentation first.
Many general questions can be answered by reading the documentation and help articles. - URL address
When you open a ticket, always provide a URL to a site or page with the problem so we can see the problem ourselves. If you have a problem in the WordPress admin pages, we need your WordPress login credentials as well. If you do not have an online example, we cannot give support. - We only support our products.
If there is a problem with another product, like a plugin, you have to contact the author of the product. - Changes in the theme’s code.
If you change the theme’s code, please understand that we can not give support when you run into an issue that’s caused by your code changes. - Customizations
Customizations of the theme that require changes in code (CSS, JS, PHP, etc.) are not included in the support that comes with the theme. However, we can recommend our trusted partners, or you can hire a WordPress professional on Codeable. - Included features
If you are not sure if a feature is included, please ask us before you buy the theme (you can use the live chat widget on the bottom right of this page) or, even better, you can try the theme before you buy for free. - We only support themes within the support period
If your support has expired, you will be able to access this portal, but you will be unable to open new requests.
Yes, we can help you with theme customization, but for a reasonable price. Learn more about our services.
